Pusat Bantuan

The first step is to register a Dorna account (valid for both motogp.com and worldsbk.com). This is free and can be done through our website or any of our official apps.

Simply click the ‘REGISTER’ link and fill in the email and password fields. That’s all you need to get started!

Make sure that you provide a valid email address. The password must have a minimum of eight characters and include at least one uppercase letter, one lowercase letter, a number and one of the following special characters: !@#$%^&*

A few minutes after completing the process, you will receive an email to validate your Dorna account.

You will be able to edit your personal data, addresses and preferences through the ‘My Account’ section of our website and apps.

Yes,  you can create a free motogp.com account using the “Continue with Facebook” or “Continue with Apple” options in the Registration/Login box.

If you decide to use the Hide my Email option with Apple, bear in mind Apple will create a private email address for you (with the domain “privaterelay.appleid.com”) and register you with it, instead of your AppleID or your real email.

This could create some confusion as to which email you need to use to log in with us, or in which account you may have your subscriptions.

In case you do not want to proceed with the private address created by Apple, you can return to the previous page and register using your email and assigning a password.

First of all, please make sure you are using the correct credentials (email and password).

You can change your password using the option Forgot your password?. You will just need to enter your email and you will receive an email to establish a new one.

We do not recommend setting a password that includes special characters, please use only letters and numbers.

In addition, we suggest that you adjust your current email provider settings, such as spam filters, safe list, spam to spam folder, etc., to accept emails from our non-spam address no-reply@dorna.com.

In case the login issue occurs with one of our official TV apps, we also suggest that, after completing the username, click on "Next" to enter your password, instead of clicking on the fields directly with the cursor.

If you do not remember your password, click Forgot password? in the login box and enter your email address.

Shortly after, you will receive an email which will allow you to set a new password.

Please use 10 to 12 letters (lowercase and uppercase) and numbers. You should include special characters, but ONLY any of the following: !@#$%^&

On the other hand, if you wish to change your password in your profile, follow these steps:

- Log in to motogp.com

- Click your login name in the upper right corner of the page to access the My Account area.

- Select the Change password option on the left

- Enter your old password, next your new password

- Click Save Changes.

In case you wish to delete your Dorna account (affecting both any motogp.com and worldsbk.com accounts and the details associated with them), you can do so through the ‘Manage account’ option on your profile.

This procedure is permanent, and the data loss is irreversible, so it will irreversibly cancel any motogp.com or worldsbk.com VideoPass or TimingPass subscriptions that may be active at the time of the account’s deletion.

Optionally, you may also request the deletion of your account from our Customer Service team by using the contact form on our official websites or by writing to support@dorna.com.

Once you have logged in to our official website or app, you can modify your communications preferences from the Preferences Center, in My Account,

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