First of all, please make sure you are accessing with the correct credentials (email and password). If you are already doing it, we recommend you close your session and start it again.
If you are using one of our official apps, please try deleting it and installing it again.
Please, also check that your current subscription appears in the Subscriptions section, in My Account.
Another possibility is that you may have created another account at motogp.com with a different email at some point, and the VideoPass is linked to it.
In case you have used the "Continue with Apple" option for registration or login, Apple may have created a new private email to hide your real email, and with it, a new account for motogp.com will have been created linked to your VideoPass.
In this case, we invite you to check for a confirmation message from Apple with your new private Apple email, with the domain “@privaterelay.appleid.com” and try to access your motogp.com account using this email.