Help Center

Those users with a Season subscription (be it VideoPass, TimingPass or FullPass) will be renewed for the 2025 season on February 18th if their auto-renewal settings are set accordingly.

If you have canceled the auto-renewal but change your mind and wish to be renewed, you can use the Modify Renewal option in My Account / Subscriptions at motogp.com until 24 hours before that date, or even purchase manually later. 

An active subscription that has already been paid for will always allow access until the end of the contracted term.

Automatic renewal after the expiry date is the default option. You can modify this from your motogp.com account, by accessing the Subscriptions section.

Once there you will need to select “Modify the renewal” in the Current Subscription section, and then clicking on "Cancel Renewal".

If your subscription has been purchased through app markets (Google Play Store, App Store, or Roku), you can manage the automatic renewal through your account in the app market itself.

In case of doubt, you should contact the Support service from the corresponding app market where you got your subscription from.

The TimingPass subscription allows you to access live timing (each rider’s lap and sector times information in real time) and does not include access to video.

With a VideoPass subscription, you will be able to access live video sessions and our archive of races.

The different VideoPass options only vary in the period of time they cover, but the content and services included are basically the same (unlless specifically stated otherwise).

There are various VideoPass options:

Yearly - VideoPass access for one year (365 calendar days). Available to purchase through the MotoGP™ app only.

Monthly* - VideoPass access for 30 calendar days, with automatic renewal activated so that you don't have to check for the expiry date and miss a race.

Free Trial - New members can try out our products for free during the days leading up to a GP and even certain Live sessions before the sprint race on Saturday.

Full Pass - This option consists of a Season VideoPass plus a Season TimingPass. Regardless of the date of purchase, it will cover the current season as well as the off-season prior to the following one.

When making any purchase on motogp.com, you can pay with the following credit or debit cards:

• MasterCard
• Visa
• American Express
• JBC
• Diners Club

 Other accepted methods are:

• PayPal
• Google Pay
• Apple Pay

First of all, please make sure you are accessing with the correct credentials (email and password). If you are already doing it, we recommend you close your session and start it again.

If you are using one of our official apps, please try deleting it and installing it again.

Please, also check that your current subscription appears in the Subscriptions section, in My Account.

Another possibility is that you may have created another account at motogp.com with a different email at some point, and the VideoPass is linked to it.

In case you have used the "Continue with Apple" option for registration or login, Apple may have created a new private email to hide your real email, and with it, a new account for motogp.com will have been created linked to your VideoPass.

In this case, we invite you to check for a confirmation message from Apple with your new private Apple email, with the domain “@privaterelay.appleid.com” and try to access your motogp.com account using this email.

If none of the above options apply to your situation, you can contact our Customer Service so that we can help you.

No, the VideoPass is particular and non-transferable and therefore there is no such option at the moment.

We remind you that according to our Terms and Conditions of Use, the access data to your account must be kept private and therefore cannot be shared.

For Season subscriptions, a few days before the automatic renewal date, and if you have the automatic renewal option enabled in your profile, you will receive an email inviting you to purchase the subscription in advance.

Please follow the information provided in the email to be able to proceed this way, which usually consists of visiting the Subscribe section once logged, and clicking the offer which will be displayed there, according to your profile and previous subscription.

Other subscriptions, like Yearly or Monthly, cannot be renewed in advance.

We kindly inform you that our prices are charged in Euros.

The price will be displayed in your currency during the purchase process of any of our subscriptions, before you are asked to confirm the payment.

In any case, your bank will do the currency exchange so you may contact them if you wish to confirm the precise exchange rate they will apply.

To get an idea of the corresponding amount in your currency, you may refer to available online exchange tools.